HardAgates Privacy Policy

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Your Privacy Is Important to Us

This Privacy Policy explains how HardAgates (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website, hosted on GoDaddy, or communicate with us directly. By using our website, you agree to the practices described below.

What This Policy Covers

This policy explains:

• What information we collect
• How we use your information
• When and why we may share it
• How we keep your data secure
• Your rights and choices regarding your information

Key Definitions

• Service: Our website, www.hardagates.com
• Personal Data: Information that can identify you (such as your name or email address)
• Usage Data: Data about how you use our website (such as pages visited or time spent)
• Cookies: Small files stored on your device to improve your experience.

Who Controls Your Data

HardAgates is responsible for the protection and management of your personal data.

Information We Collect

We collect only limited personal information:

• Direct Messages & Texts: If you contact us via text or direct message, we may collect your name, phone number, or email address to respond.
• Purchase Information: When you buy from us, payment is processed by third-party services (Venmo, Zelle, PayPal, or credit card companies). We do not receive or store your financial details, such as credit card numbers.
• Usage Data: Our website may automatically collect information such as your IP address, browser type, and pages visited, primarily for analytics and site improvement.
• Cookies: We use cookies to enhance your browsing experience. You can disable cookies in your browser, but some features may not work as intended.

How We Use Your Information

We use your information to:

• Respond to your inquiries and messages.
• Fulfill orders and provide customer support.
• Improve our website and services
• Monitor site performance and resolve technical issues.
• Comply with legal requirements.
• Send occasional updates or promotions (only if you have not opted out)

You can opt out of promotional messages at any time by contacting us or using the unsubscribe link in any marketing email.

Data Retention

We retain your personal information only as long as necessary:

• Order and communication records:  Kept for up to 7 years for legal and business reasons
• Usage data: Retained for a  shorter period unless needed for security or improvement
• Marketing data: Deleted upon  your request or when you unsubscribe

Where Your Data May Be Stored

Your data may be stored or processed outside your home country, including in the USA, depending on our hosting and service providers. We take reasonable steps to ensure your data is protected, regardless of location.

When We Share Your Information

We may share your information only:

• To comply with legal obligations
• To protect our rights or the safety of users
• We have trusted service providers (such as hosting, analytics, or payment processors) who help us operate the website. These providers use your data only as needed to perform their services.

We do not sell, rent, or trade your personal information.

Your Privacy Rights

For European Users (GDPR):

• You may access, correct, or delete your personal data.
• You may object to or restrict how we use your data.
• You may withdraw consent at any time.
• You may request a copy of your data in a portable format.
• You may file a complaint with a data protection authority

We may ask you to verify your identity before fulfilling your request.

For California Residents (CCPA):

• You have the right to know what personal data we collect and how we use it.
• You may request access to or deletion of your personal data.
• You may opt out of the sale of your personal information (we do not sell data)

To exercise these rights, don't hesitate to get in touch with us using the details below.

Cookies and Tracking

We use cookies and similar technologies to:

• Analyze website usage
• Improve user experience
• Provide relevant marketing (if applicable)

You can manage cookie preferences in your browser or use opt-out tools such as the Google Analytics opt-out browser add-on.

Website Analytics

We use GoDaddy Analytics and similar services to understand how visitors use our site. These services may use cookies or other tracking technologies.

Third-Party Services

We rely on trusted third-party providers for:

• Payment processing (Venmo, Zelle, PayPal, credit card companies)
• Email communications
• Website hosting and analytics

These providers are permitted to use your data only as necessary to perform their services and not for their own purposes.

Children’s Privacy

Our website is not intended for anyone under 18. We do not knowingly collect information from children. If we learn that a child has submitted personal information, we will promptly delete it.

Security Measures

We use industry-standard security measures (such as HTTPS encryption and secure servers) to protect your data. However, no method of transmission or storage is entirely safe.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be posted on our website or sent via email. Please review this page regularly.

Contact Us

If you have questions or wish to exercise your data rights, don't hesitate to get in touch with us at hardagates@gmail.com.